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Wednesday, November 9 • 2:30pm - 3:30pm
SMB Track: India MSME Opportunity—Last Mile Challenges

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  • Gulshan is the Founder & Director of Wellness, a fast growing retailer with high ambitions. Mr. Gulshan is always looking for software to simplify business and  make it more productive
  • Shailesh Patil is the CEO of  Kesari, trusted  name in travel in  India, with millions of satisfied customers. Kesari established the systems and automated the processes to deliver quality services to every single guest and continous engagement with guests for maximum repeat guests. Shailesh built most of the software applications used at Kesari himself
  • Suresh was the Founder & CEO ESolutions (P) Ltd, a software company that addressed the SME market. ESolutions offered an integrated business operating software for the retail, distribution and services organizations. In his current role as strategy consultant in TCS, Suresh is responsible for engaging with customers to help them make investments in IT more accountable to the business outcome
  • Kumar is the Founder & CEO of GoFrugal, a software company targetting the MSME segment of retail and retail distribution business in India. Kumar is a co-founder of Zoho and was its President & COO from inception till he founded GoFrugal in 2004

Format & Discussions

  • 5 minutes Introduction : Introducing the panel
  • 5 minutes setting the stage : Quick take on purpose of session  and characterizing typical MSME environment
  • 15 minutes SME Expectations & Unfulfilled Needs : Discussions on MSME perspective on the challenges, the unfulfilled needs and the resultant missed opportunities & how they can be addressed
  • 15 minutes discussions on Software vendor perspective : Discussions on the challenges & how they could be overcome
  • 15 minutes audiance engagement : Q & A
  • 5 minutes Summary


  • What are the last mile challenges & some possible ways to address them for a win-win for both MSMEs and software vendors

avatar for Gulshan Haresh Bakhtiani

Gulshan Haresh Bakhtiani

The Director of the company, a science graduate with 26 years of experience in pharmaceutical and surgical device retailing and distribution. I head the company with passion, Zeal and strongly beleive that values and methods are pivotal for a sucessful organization......
avatar for Kumar Vembu

Kumar Vembu

CEO, GoFrugal Technologies Pvt Ltd

Wednesday November 9, 2011 2:30pm - 3:30pm IST
Aura - 1 Vivanta by Taj – Yeshwantpur, Bangalore No. 2275, Tumkur Road,

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